Frequently asked questions

Are we a registered business?

Yes we are. The business name is "The Pleasure Spot".
The "Australian Business Number" (ABN) is 24876917603.

What are your operating hours?

You can purchase online from us 24 hours per day, 7 days a week, 365 days per year.

How will it be delivered?

Most items will be delivered via Australia Post.
Larger orders\items may have to be delivered via courier.
For contact free delivery it will be by us on the same day if order is place before 6pm unless prior arragements have been made.

How long will my products take to arrive?

Most times your products will be posted same day. Postage usually takes between 1-7 business days depending on your location.

How do I pay for my product?

You pay for your product using your credit card though paypal, money order or direct deposit.

Is my transaction safe?

Yes 100% safe with us. We use Paypal one of most trusted method of payment online.

If you don't have a Paypal account how can i checkout with my credit card?

That's fine you don't need a Paypal account to checkout with Paypal. Just enter your details in the space provided on the paypal site.

Are my personal details safe?

Yes. Your information will not be shared, passed on or sold to anyone outside of our business. Your information will confidentially always remain with us.

Are all items in stock?

Yes unless it states out of stock. If for any reason the item that you order is unable to be sent out straight away you will be contacted by Michael or Amanda to find a solution and get your order to you.

What if my product is damaged?

You have 30 days to return your product. We will either refund or replace your product. As long as it is still in the packaging. We check every product before it is shipped to ensure there are no problems and is in working order.

What if my product is not what I ordered?

If your product is not what you ordered you have 30 days to return it. It must be unopened.

What currency are your prices marked in?

All our products are prices in Australian dollars.

Are you a smaller branch off of one of the larger companies who sell adult novelties?

No we are not. We have no affiliation what so ever with any other company. We started this business on our own from scratch. (Sole Trader). We chose what products we sell and suppliers to buy from.

A question that has not been answer?

Email us: thepleasurespot_contact@iinet.net.au . We are more than happy to help you out.

How can I give feedback?

We welcome everything you have to say about The Pleasure Spot, from feedback, and suggestions, to queries and concerns. Please feel free to check out our customer testimonials or email us at thepleasurespot_contact@iinet.net.au

How much is postage?

Postage is a flat rate of $10 for any amount of items purchased.
Postage is free when you spend $100 or more on products.